The need for a 24/7 phone answering service has been disregarded by several Business-to-Business (B2B) and customer service companies. But wouldn't you agree that not everyone has the same set of schedule as yours?
Running your own business takes a lot of work. Sometimes you have to do everything yourself and your employees already have their own tasks to focus on.
But what if you have an available answering service? Most people think that this kind of service typically handles customer service calls for clients or customers. Although this is right, this service also offers more than that.
In this article, we’ll explore how a phone answering service can help your business.
Top Reasons Why Businesses Need A 24/7 Phone Answering Service
Being a successful Business-to-Business (B2B) and a customer service provider requires a lot of dedication. And sometimes, no matter how hard you try, you simply can’t take care of everyone at the same time.
When you are in the middle of managing all your employees, taking care of the business details, and everything else, you cannot rely on yourself alone or on a single virtual receptionist. So to help you decide, here are the most common reasons why a telephone answering service is the answer you've been looking for.
Lack of Staff
Some companies doesn't have enough time and employees to answer calls. Even if they have someone to assign, they still don't have enough experience on how to effectively handle call answering services.
If they leave it this way, it can heavily affect the overall performance of the company. In fact, a study shows that 85% of clients whose calls go unanswered, will not call back.
Therefore, missed calls leads to missed opportunities as well.
Creates a More Reputable Image
B2B companies tend to favor a well-established companies rather than newer ones.
If you cannot compete with large corporations today, a 24 hour telephone answering service can help you build the reputation that most companies seek.
You're basically showing people that your business is ready to take unlimited number of prospects anytime, anywhere unlike your competitors.
This in turn, builds reliability and legitimize your business. You can even customize call script and make it personalized so customers can have a peace of mind knowing that their calls are redirecting to your company.
The Need For More Sales
By capturing lost sales and not having any missed opportunities, you're losing your chance to close deals and even make sales.
For companies that belong in a very competitive industry like technology and finance, having someone to answer all incoming calls is a must. Any more missed phone calls is just another prospect in your phone book. Would you prefer it that way?
Did these three points allows you to think over whether you consider getting a telephone answering service yet? If you're not yet convinced, then let's talk about the specific benefits how can this service help your business growth, gain more customers, and maximize revenue.
Benefits of 24/7 Telephone Answering Service
Evidently, it can cater to more people and create more sales than you could ever have with a limited call answering service. But how can these all be arranged? You'd be surprised by just how much a phone answering service can help your business. Let's have a look at some of the benefits
Improves Business-Consumer Relationships
You would know how satisfying and pleasing it is when your calls are picked up just after a few rings. Customers and prospects appreciate such quick responses that about 50% of them choose the vendor that responds first. They can easily be motivated to make a purchase instead of calling just to ask a few questions or so.
Moreover, most people engage in a situation that cannot wait. Your availability and service at these distressing times can build a long-lasting relationship and future sales.
When your service is highly satisfying, they can even recommend you to the chain of people they’re connected with. On the other hand, being too slow to respond or missing a phone call may lead them to ignore your business and even urge them to leave a negative feedback about your company.
Although the charge for the typical pay per calls is significantly low-priced, a 24/7 call would provide more service and cater to more prospects as possible. You can get clients all day long even after business hours.
Think of it this way, if you only have your telephone answering service for 8 hours, how many prospects can you possibly get? Now, if you have your call answering service open for 24 hours a week, what are the odds that you can get plenty more prospects?
Leaving 16 hours a day behind can mean a great loss. Without a doubt, you can get more leads, get several sources of income, and receive more than what you've paid for when you extend your phone service to 24 hours a day.
Urgent Calls Are Addressed
Remember that not everyone would be available within the typical 9-to-5 schedule. So what if a loyal customer made an emergency phone call? Would you be willing to let them wait? Are you capable of letting them go?
Of course not! No one beats a loyal customer more than anything. They're precious gems that we wouldn't want to lose.
Most people are available during weekends. So if you stick to your regular working hours, you might not get in touch with them or force them to adjust to your schedule, which shouldn't be the case.
This is why a 24/7 call answering service is necessary so you can accept urgent calls even at the most random time of the day, whether that's an hour after the typical working hours or 3 in the morning.
No Missed Calls
When prospects or existing customers make phone calls, 80% of these people typically don't leave a message or a voice record according to recent studies. And even if they did, they most likely lose interest when they aren't answered the first time quickly. Potential sales can shatter!
You just made it possible for your supposed-to-be client to go to one of your competitors. But a 24/7 telephone answering service keeps this thing from happening.
Every single call inquiries are answered anytime and anywhere in the world.
Reach Out To International Clients
Speaking of anywhere in the world, you can reach out to international prospects when you have an amazing call centre partner answering your calls 24/7! Even if they’re 4 hours late, or even 12 hours in advance, it wouldn’t impose a problem interacting with people in different parts of the world.
Plus, who wouldn’t want to cater to more people of all nations? It should be a part of your business agenda to finally extend your services to international markets. You can get more sales for your company, and your company’s reputation can grow further! Think of all possibilities you can when you market in and out of the country.
Final Thoughts About Call Answering Services
How many more calls are you willing to lose just before you outsource to this type of service? A telephone answering service can be an extremely valuable asset for your business if you use it correctly. It is a great way to fill in the gaps of your customer support and online reputation.
So, if you are considering hiring a service for your business, Appointment Setting UK can help!
We connect businesses around the world with the best telephone answering companies across the United Kingdom so you never miss a call. The best part is this service of ours is completely free of charge.
We can send you quotes from our partner companies right away and you decide which one best fits your needs and budget.